A personalization solution developed for an exclusive e-commerce customer experience

DWS is highly responsive and we understand our clients’ needs. We can implement a personalization solution at your logistics center, which allows for international rollout across different e-commerce platforms. 

Brands that have chosen to make personalization part of their marketing campaign have seen a real impact on their sales, with volume increasing by as much as tenfold.

Managing a flow of products for personalization at a logistics center

Maison Francis Kurkdjian is experiencing impressive international growth, and its engraving volume has suddenly exploded. To meet this skyrocketing demand, DWS helped the brand develop an online personalization solution.

Switch from e-commerce mode to in-store mode with a single click

DWS has developed a digital interface with fluid, intuitive navigation so that you can easily access in-store or e-commerce mode in seconds.

Une même facilité d'usage pour un opérateur en boutique ou en centre logistique

A simplified e-commerce personalization process

Personalization process for e-commerce with DWS

Customer buys a product on the website
The logistics center personalizes the product instantly when preparing the order
The logistics center ships the product to the end customer
RESULT

Instant service, control over your brand image, considerable time savings when preparing orders, simpler logistics, and the ability to use the same personalization solution both in-store and for e-commerce.

Personalization process for e-commerce with an engraving workshop

Customer buys a product on the website
The logistics center ships the product to the workshop
The workshop personalizes the product
The workshop sends the engraved product back to the logistics center
The logistics center ships the product to the end customer
RESULT

No control over the quality of engraving, extremely costly and time-consuming in terms of logistics.